Tuesday, November 14, 2017

What to Do if Your Lamp Stops Working...

...or if your new lamp does not work read these to see if they can help you.

I installed my lamp and now it won’t turn on. Do I have a defective lamp?

There are a few things to check before contacting customer service that may rectify the situation.
·         Make sure your projector is plugged back in.
·         Is the lamp cover fully secured back into place? The projector will not turn on unless it recognizes this access door is closed.
·         It is always best to unplug the unit when replacing the lamp, so make sure it’s properly plugged into a good power outlet. Maybe unplug and re-plug in the projector to be sure.


My projector is plugged in, but I still am not getting light!

     Listen to the projector when you turn it on.  You should hear the exhaust fans after you press the power button for at least a few minutes while the unit tries to start the lamp.  If you do not hear the fans, it could be an indication that the lamp is not seated properly or the lamp access cover is not secure.  Remove and re-install the lamp and carefully replace the lamp cover.  If you still cannot hear any fans, check your power cord and then check to see if there are indicator lights flashing on the projector.
   If you can hear the fans running and there is still no picture, check for any flashing/solid indicator lights on the projector. These lights are how the unit tells us what is going on within the projector, and has a corresponding reference in the owner’s manual.
  Every projector has an owner’s manual available on line for free.  Check the flashing indicator lights against the description in the owner’s manual.  If the description points to a failed lamp, please contact our Customer Service for further assistance.


My lamp is projecting a picture, but I have a message telling me to replace the lamp.  This is a new lamp, why is it saying that?

     Most Projectors have a Lamp Hour Counter or Lamp Timer to keep track of lamp usage.  The units are designed to warn you when the lamp is approaching the end of its life.  When a new lamp is installed, you must manually reset the timer or the projector will not know the lamp has been changed and will count an incorrect amount of hours.  This also means that if you prematurely reset the timer, you will not have a proper hour count on the replacement lamp once installed.  Some projectors will turn off completely and need to be manually reset before they will turn on if the lamp hours are exceeded beyond the factory settings.
- It is always a good idea to check the manual and reset the timer as instructed.



My projector is much dimmer than I would expect with a new bulb. Do I need to send it back?

     Check to make sure the bulb is installed flush with the front of the housing.  It should sit exactly as the old bulb and must be installed the same way or the light will not illuminate the image correctly. Should the bulb be slightly off center, or not aligned correctly the image can be dim, and you will need to contact PurelandSupply for a Return Authorization (RA) Form.


My projector turns on for a few minutes and turns off after installing the new lamp.

     While this could be a defective lamp, it is common for many Projectors to turn themselves off when there is another issue.  Many times the fans will be dusty and not spin correctly.  That will cause the projector to shut down.  Try cleaning the projector with a vacuum to make sure as much dust and dirt is cleaned up as possible.


I installed the lamp and my projector is telling me that it is getting too hot.

     Anytime you replace your lamp, it is a good idea to clean the unit for dust.  Heat is the primary cause of early lamp failure.  By keeping your TV/Projector clear of dust, you will help it keep the lamp at a proper temperature.  While the lamp is out, use a vacuum cleaner to collect any dust from the lamp compartment and the vents so that it does not re-collect in the TV/Projector.
     This is recommended to be done at least when the lamp is changed, but once every 3-4 months is even better.  With proper maintenance of the TV/Projector, the longer it will last.


I received my lamp but it is not the same as the one I removed.

     It is very rare that there can be multiple lamps for a Projector.  Occasionally the manufacturer will switch lamps mid production, which can be confusing and frustrating. This can be resolved very easily with some help from you.  Record any numbers on the lamp/bulb.  Also verify your model # as well as any letters before or after the model number.  Contact our customer service with the information from your old lamp/bulb and we can correct your order and have the issue taken care of.


My projector has a new lamp, but the color of the screen is still wrong.  I see colors where they shouldn’t be and the picture is either flickering or off color completely. Is my lamp defective?

     Our lamps only project a bright white light.  Your Projector processes the color control by shining the white light thought either a color wheel for DLP or LCD panels for LCD units.  The color can only be affected by the internal optics of the projector.  Generally an off color display will not be noticed with an older lamp as it is not operating at full power. With a new lamp, it will be brighter and show any issues that may have been there previously with a lot more clarity.  A new lamp will NOT resolve this as the issue is with the internal optics.
           

I do not see the answer to my issue.  Is there anyone I can talk to?


     We are always available to help! Please contact us at 1-800-664-6671 Mon-Fri 9:00am-5:00PM and speak with one of our associates. You can also email support@purelandsupply.com or sales@purelandsupply.com, and we will be happy to answer any question you may have. 

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