Showing posts with label Vivitek. Show all posts
Showing posts with label Vivitek. Show all posts

Monday, January 22, 2018

Is My Lamp Failing?

How to tell if the Lamp in your Projector or Rear Projection TV has Failed or is About to Fail


Most problems on these TV's are due to lamp problems.  For brand-specific help, just click the appropriate link for your Hitachi, JVC, Mitsubishi, Sony, or Toshiba TV.



Projector lamps from Pureland Supply are only used in Projectors or TVs that use LCD, DLP, D-ILA and LCoS (Liquid Crystal on Silicon) display chips. These utilize patented Short Arc technology utilized by Philips, Ushio, Phoenix and Osram.

Projector lamps can easily be replaced by a customer commonly needing nothing more than a screwdriver.  If a special tool is required, it comes packaged with the new lamp.  We stock all popular projection lamps for sale for all brands with Original Bulbs Inside.  There are no replaceable lamps in flat panel TV's (plasma, LCD, and LED TV's), traditional direct view TV's, and the old floor-standing CRT rear projection TV's.

An On Screen Menu is a pattern of text on the screen that the TV generates internally, like the TV menu you get by using the TV remote.  This is the volume display, channel display, input display, etc. If you can see an ON SCREEN MENU, the lamp is not bad.

Usually, a dead lamp can be confirmed by looking at it.  Each lamp contains a thin glass tube.  If this tube is shattered or has a hole melted in it, then it is bad.  Often, people watching the set when the lamp fails will hear a "pop."  A lamp with a crack, blister, or discoloration in the glass tube (down the center) may also indicate failure. 

Occasionally, a lamp will go bad with no visible internal damage.  This can only be confirmed by substituting a good lamp.  Using an Ohm meter or multi-meter won’t work here as these lamps use Short Arc technology.

When a lamp fails to light, the lamp power supply may make a buzzing or sparking noise caused by the excess high voltage being bled off.  On sets that restart several times, this buzzing may be heard on each restart.  This noise is also an indication of a bad lamp.

Bad lamps usually fail to light when the set is powered on, but weak lamps can also blank out while the set is running.  The set may detect this and attempt to restart the lamp.  If the picture and On Screen Menu  go out intermittently, the lamp is the likely culprit.

Here are some common Failure Modes by manufacturer. Your issue may not be listed here specifically but most of these can apply to multiple models/manufacturers. 

Call our well-trained staff at 1-800-664-6671 or email us at Support@Purelandsupply.com or Sales@PurelandSupply.com if you are not sure if you need a lamp.

 Hitachi
TV starts up with a dark screen, no picture, and no On Screen Menu .  After a few minutes, the LAMP light on the front of the set stays on constantly.

JVC
TV starts up with a dark screen, no picture, and no On Screen Menu .  After a few minutes, the blue and orange lights on the front panel blink simultaneously and continuously twice per second.

Failure Mode 1:  Projector starts up, attempts to light the lamp. Possibly hearing the ballast 'tick' as it tried to light. Then the Status and power light turn red and the unit shuts down.

Failure Mode 2: (Some models) TV works, but the LAMP lights lights a constant yellow/amber.  This is a warning that the lamp has been used for a certain number of hours and may fail soon.  When you replace the lamp, an on-screen message will ask you to reset the lamp timer, so this warning light turns off.  This must be done using the original TV remote. Set top box remote may not work.

Failure Mode 3: (Some models) Picture flashes, flickers, and/or changes color.  After a few minutes, the set may shutdown.  This may be due to a copy lamp being used.  Make sure the bulb in your lamp is made by Osram of Philips. No-name lamps may cause this issue.

Failure Mode 4:  No fans start when power is pressed. Only the status and power LED flash back and forth.  This indicates the lamp timer as run out and put the unit in protection mode. Refer the manual for proper reset, however most units are reset by holding down the Left and Right directional arrows and Power button on the projector simultaneously for a few seconds to force a timer reset. 

NEC:
Failure Mode 1: Status Indicator will flash Six times before pausing and then continuing to flash until power is removed. The lamp indicator will also flash on and off until power is removed.

Failure Mode 2: Status light will be off and the lamp indicator will light solid red indicting the lamp has run past 2100 hours and is now in protection mode. This must be reset using the factory remote.  by pressing Help and holding it for about 10 seconds until the Lamp indicator turns off.


Failure Mode 1:  The green POWER light flashes once per second (the normal start-up indication), but the screen is dark with no picture and no On Screen Menu .  The set tries to restart 3 more times, and then the red LAMP light starts blinking.
Failure Mode 2:  The set works OK, but the screen goes dark with no picture or On Screen Menu .  After a few minutes, the picture comes back on by itself but continues to go on and off by itself.  The green POWER light blinks continuously while the picture is out, and there may or may not be sound.
Failure Mode 3:  The set works, but a lamp warning message appears on the screen each time it is turned on. 

Failure Mode 1:  Lamp will remain lit but display a message “Lamp Failure” before shutting down.

Failure Mode 2: No image at all, and the Red lamp indictor will be lit.
Some models will warn you of imminent failure as the lamp nears its 2000-hour life limit.

Toshiba
Failure Mode 1: Lamp Indicator will flash red with standby indicator steady red.

Failure Mode 2: Lamp indicator will be lit steadily as will the power indicator. 

Failure Mode for TVs.  The red light on the front panel comes on constant, and the green light blinks 3 times per second (the normal start-up indication), but the screen is dark with no picture and no On Screen Menu .  The set shuts down and resets itself 8 times.  Then, the green and red lights blink simultaneously and continuously once per second.

Upon start up the fans will run for a few minutes. You will hear the color wheel spin up and the ballast attempting to start. This will repeat three times until the unit confirms the lamp failure. At that point the indicator for the lamp(s) will flash red instead of green. Some models will flash six times before pausing and then flashing again until the power is removed.

Friday, January 5, 2018

6 Steps to Change Your Projector Lamp

                                                   
Here are 6 Basic Steps for Lamp Replacement. 

You should always refer to the owners manual for the proper specific steps but if you have a pretty basic Projector or Rear Projection TV, these steps should get you back up and running.

    1. Preparing the Projector to Be Opened
Before attempting to open the projector, users should turn off and unplug the device. They should also allow the device to cool down. It could take anywhere from 30 to 45 minutes for the projector to cool down completely. Then remove any dust on the outside casing with a soft, dry, and clean cloth. This will ensure that dust does not enter into the machine and get onto the vulnerable interior parts.

2. Remove Lamp Access Door
Some projectors may have covers that come off completely while other models just have a smaller compartment door that gives users access to the lamp housing unit. Projector owners can determine what kind of opening they have by looking at the projector and consulting the manual. 
No matter what the cover or the compartment door must be opened.  You will most likely need a screwdriver to remove the screws that keep the cover or door closed. Once the screws have been removed, you can carefully remove the panel or door. You should also take the time to unscrew any screws that may be keeping the housing unit of the lamp in place before attempting to remove it.

3. Taking Out the Old Projector Lamp 
This is a step that users must take care to complete properly. Doing otherwise may cause the old projector lamp to burst, which is dangerous for both the projector and the user. Because projector Bulbs inside the lamps are very fragile.  They can burst after starting because they have come into contact with the natural oils that are present on fingers.  this causes the glass of the bulb to expand at different rates when it heats.  For this reason you should always use the handle on the lamp to pull it out.  As an example the Christie 003-120507-01 
lamp has two points on the bottom to grab the lamp for removal.

4. Putting In the New Lamp
Once the old lamp is removed, the user can then place the new lamp housing unit inside of the Projector/TV. Users should make sure to slide the housing unit fully into the projector, with the new lamp in the same position that the old one was in. Certain projectors may require that power cables be reconnected to the new lamp. If this is the case, users should follow the manuals for specific instructions on how to do this.


5. Getting the Projector Ready to Run Again
   When the switch has been made, you can screw the new lamp housing unit into place and then re-attach the lamp access panel. Be sure to not over-tighten the screws.  At this point, the users can reconnect the projector to the electrical outlet and turn on the project to see if the new lamp works. If the projector still does not work after the lamp replacement has been made, there may be a larger issue that is causing the problem. In this case, users should seek the help of professionals specializing in projector repair in order to determine the right course of action.


6. Resetting the Lamp timer
If the projector is working properly, then the user will need to reset the lamp counter so that it can begin tracking time for the new lamp that has just been installed. Some projectors might reset lamp counters automatically, but for those that do not, users may need to do this manually through the projector menu. After completing all of these steps, the projector should be ready to provide hours and hours of entertainment once again.

If at any point you are uncomfortable or unable to perform these steps, please do not hesitate to contact our world class customer service department for assistance.  We have one of if not the best trained representatives to help you with your problems.

We can be reaching by calling our office at 1-800-664-6671. You can also email us at Sales@PurelandSupply.com 

Thursday, December 21, 2017

Lamp Timer Reset Reference from Pureland Supply

Pureland Supply Lamp Timer Reset Reference

3M Projector Lamp Timer Reset:
1.  Turn on the 3M projector after replacing the lamp
2.   Press "reset" on the 3M projector remote control for 3 seconds.
3.   The 3M projector dialog box now appears
4. Press "reset" using the up button on the projector remote
5. Use your menu to check your lamp hours to confirm the reset.

Acer Lamp Timer Reset:
  1. Power on Acer Projector with new lamp installed.
  2. Press MENU on Remote
  3. Press down arrow key to MANAGEMENT, then right arrow.
  4. Press down arrow key to LAMP RESET
  5. Right arrow over to bring up “YES / NO” screen
  6. Left arrow to select “YES”
  7. Press MENU to accept.
  8. Press MENU again to exit and save
  9. Lamp timer should now be reset.


Barco Lamp Timer Reset:
1. Plug in the projector unit after replacing the lamp.
2. Press the POWER key.
3. Display the FEATURE menu in the ADVANCED menu.
4. Select ADVANCED MENU by pressing the or key.
5. Press ENTER.
6. Select LAMP 1 TIME RESET or LAMP 2 TIME RESET by pushing or .
LAMP 1 TIME RESET
LAMP 2 TIME RESET
7. Press ENTER.
The conrmation dialog appears.
8. Reset by pressing the ENTER key.


BenQ Lamp Timer Reset:
  1. Turn on Projector after replacing lamp. Be sure lamp cover is securely installed.
  2.  Press the "Exit" button on the projector's control panel and hold it for three seconds. Release the button when "Lamp Hours" appears on the screen. 
  3. Press "Menu," then press the arrow navigation buttons to adjust the lamp hours on the display. Reset the lamp hours to "00:00". 
  4. Press "Exit" to save the new lamp hour setting and start the timer over for the new bulb. 


**Complete the Lamp Timer Reset within 10 minutes of turning the machine on for the first time after replacing the lamp. **

Boxlight Lamp Timer Reset:
  1. Power on Boxlight projector with after replacing lamp.
  2. Go to the Boxlight projector menu using the remote.
  3. Use arrow keys on remote to navigate to "settings" option.
  4. Navigate to "Lamp Counter Reset" option press "SELECT" button.
  5. Select "yes" option and press "select" when the "reset lamp counter" is displayed. 
  6. Lamp hours should not be reset.


Canon Lamp Timer Reset:
  1. Power up Canon Projector after replacing lamp.
  2. Press the Menu button and the on-screen menu will appear.
  3. Press 3/4 button to remove the red frame pointer to the setting Menu icon.
  4. Press the number Six button to move the red frame pointer to the Lamp Counter Reset item and then press Select button.
  5. The message “Lamp Replace Counter Reset?” appears. Move the point to and then press Select button.
  6. Another confirmation dialog box appears and select to reset the Lamp Replace Counter.


Christie Lamp Timer Reset:

**Christie Lamps have a built-in Lamp Timer module that automatically reset the lamp timer when installed. There is no manual Timer Reset option for these models.
PurelandSupply Tests and verifies each Lamp before shipping to guarantee the Lamps Built in timer is functioning properly and will Reset your timer upon installation.

The Projector must have its Filter counter reset manually.

Christie Projector Filter Reset:

RESETTING THE FILTER COUNTER
  1. Switch the power button to ON.
  2.  Press the MENU button to display the On-Screen Menu. Use the cursor buttons to move the red frame pointer to the Setting Menu icon.
  3.  Use the Point buttons to move the red frame pointer to Filter counter and then press the SELECT button. A dialog box appears showing the Used time option and the Scrolls remaining option. Use the Point buttons to select Used time.
  4. Used time shows the total accumulated time of the filter use, a timer setting option, and the Reset option. Select Reset and the “Filter counter Reset?” appears. Select [Yes] to continue.
  5. Another confirmation dialog box appears, select [Yes] to reset the Filter counter                 
NOTES: 1) The FILTER TIME value shown on the EASY menu is the use time since the last time the FILTER TIME was reset. Refer to the value for proper maintenance. 2) Do not reset the FILTER TIME without replacing a filter.


Dell Lamp Timer Reset:
1. Press the "Menu" button to turn on the projector's on-screen menu.
2. Use the "right arrow" button to highlight the projector's "Lamp" menu option and press the "Enter" key to select it. The Enter key on the projector is located in the center of the directional keypad and has a check mark on it.
3. Use the "Down Arrow" to highlight the "Lamp Hour Reset" option.
4. Press the "Right Arrow" to highlight the "Yes" option and press the "Enter" key to select it and reset your lamp.
5. Press the "Menu" key to exit the projector's menu system.




Dukane Lamp Timer Reset:
Reset the lamp timer after replacing the lamp. When the lamp has been replaced after the LAMP indicator is red, or the CHANGE THE LAMP message is displayed, complete the following operation within ten minutes of switching power ON. The power will be turned off automatically in over 10 minutes.

1. Switch power ON, and press the RESET button, for approximately three seconds. The 'LAMP
xxxx hr' message will appear on the lamp timer on the bottom of the screen.
2. Press the MENU button on the remote-control transmitter, or the RESET button on the control
panel, while the lamp timer is displayed. The 'LAMP xxxx
then appear.
3. Press the
and select 0, and wait until the timer display is cleared.

NOTE
Do not reset the lamp timer without replacing the lamp. Reset the lamp timer always
when replacing the lamp. The message functions will not operate properly if the lamp timer is not
reset correctly



Eiki Lamp Timer Reset

1.While simultaneously holding down “MENU/HELP”, “ENTER” and Right Arrow” on the projector, press “STANDBY/ON” on the projector.

2. "LAMP 0000H" is displayed, indicating that the lamp timer is reset

Epson Lamp Timer Reset:
1. Press the "Menu" button to open up the projector's menu system.
2. Use the "Down Arrow" button to select the "Reset" menu option and press the "Enter" key.
3. Press the "Down Arrow" until the "Reset Lamp Hours" option is highlighted and press the "Enter" key.
4. Highlight "Yes" to indicate that you want to reset the lamp timer, and press "Enter" to reset the timer.
5. Press the "Esc" or "Menu" key until you have exited the menu system.



Hitachi Lamp Timer Reset:

  1. While the projector running, press the MENU button to open the menu. (2)
  2. Choose the “OPTION” on the menu using the / button, then press the button or ENTER button.
  3. Choose the “LAMP TIME” using the / button, then press and hold the RESET button for 3 seconds.
  4. Choose the “RESET” using the button.

* When the lamp has been replaced after the message of "THE POWER WILL TURN OFF AFTER 0hr." is displayed, complete the following operation within 10 minutes of switching power on.
* Incorrectly resetting of the lamp timer (resetting without replacement, or neglect of resetting after replacement) will result in incorrect message functions.

Infocus Lamp Timer Reset:
1. Press the "Menu" button to activate the on-screen menu system.
2. Press the "Right Arrow" button until the "Installation II" sub-menu option is highlighted.
3. Use the "Down Arrow" button to highlight the "Advanced" option and press the "Right Arrow" or "Enter" button to enter the sub-menu.
4. Use the "Down Arrow" to navigate down to the "Lamp Hour Reset" option and press "Enter" or "Right Arrow" to activate it.
5. Press the "Down Arrow," "Up Arrow," "Left Arrow" and "Right Arrow" key to reset the lamp timer.
6. Press the "Menu" key a few times until you exit the menu system.


JVC TV Lamp Timer Reset:
Lamp Timer Reset
The lamp replacement message will appear when you need to change the lamp.  After you replace the lamp, you need to reset the timer which is built into your television.

  1. Press the MENU Button until you get to LAMP TIMER RESET
  2. The following message will appear. "PRESS OK TO RESET THE LAMP TIMER."
  3. Press the OK button while the above message appears on the television screen.
  4. Now your LAMP TIMER is reset properly.


Liesegang Lamp Timer Reset:
1. Switch power ON after replacing the lamp, and press the TIMER button on the remote control transmitter, or the RESET button on the control panel, for three seconds. The 'LAMP HOURS' message will appear on the lamp timer on the bottom of the screen.
2. Press the MENU button on the remote control transmitter, or the RESET button on the control panel, while the lamp timer is displayed. The 'LAMP HOURS’ then appear.
3. Select 0, and wait until the timer display is cleared


Mitsubishi Lamp Timer Reset:
  1. Plug the cable in, but do NOT Power on the projector
  2. Push the POWER button simultaneously with the < and > buttons for about 3 seconds. 
  3. The Status light will Flash 2 times indicating a successful reset.

This Procedure works for most Mitsubishi Projectors.


NEC Lamp Timer Reset:
  1. Press Menu on the remote control or the projector cabinet.
  2. The menu appears.
  3. Using the Select buttons on the remote control or the projector cabinet, scroll down to Default, and then press Enter.
  4. A submenu appears.
  5. Scroll down to Clear Lamp Hour Meter, and then press Enter.
  6. The lamp usage hours counter resets.

*If Projector will not turn on at all after lamp install, hold down the HELP button on the remote (Only the remote) for about 10 seconds.  The Status light will change color indicating the timer is now reset and the projector is no longer in protection mode.


Optoma Lamp Timer Reset:
  1. Turn on the projector and press menu on your remote (or projector unit)
  2. Now Select SYSTEM and go to lamp settings.
  3. Please select Lamp Reset and then press YES.
  4. Press MENU to exit and your lamp timer should now be reset


Panasonic TV Lamp Timer Reset:
  1. Plug the television set back into the wall socket.
  2. Press and hold down the "VOL -" button on the television set's control panel. While doing this, aim your remote control at the TV.
  3. Press and hold its "PIP" button. If you have a set with model number PT-xxLC14 where the "xx" could be 43, 50 or 60, press and hold the remote control's "Split/Play" button instead of the "PIP" button. 
  4. Release the two buttons when a message comes on the TV screen letting you know that the timer was reset to zero hours.
  5. Press the "Enter" button in the center of the remote control's directional control keys to exit the message. Your television is now ready for normal use.


Panasonic Lamp Timer Reset Procedure:
Warning: perform the lamp time reset only when the lamp has been replaced.
1. Press the power button to turn the unit on.
2. There are 3 choices for this step, depending on the housing part number:
A. TY-LA1000, TY-LA1500 or TY-LA2005 While pressing the VOL- button on the projection display, hold down the PIP or SPLIT button on the remote control at the same time for more than 5 seconds.
B. TY-LA1001 or TY-LA2006 While pressing the VOL- button on the projection display, hold down the number 0 button on the remote control at the same time for more than 5 seconds.
C. TY-LA2004 While pressing the VOL- button on the projection display, hold down the MUTE button on the remote control at the same time for more than 5 seconds.

3A. When the reset procedure is complete the following screen will appear:
LAMP TIME WAS RESET TO 0 (this screen may be different from the actual screen)
OR
3B. The POWER and LAMP LED's on the front of the unit will flash for 5 seconds. (TY-LA2006) When the lamp time reset is finished, the LAMP indicator goes out
Projection Design Timer Reset:
Projection Design Lamps use a built-in lamp timer to the lamp itself. The circuit board installed carries the time on the Integrated circuits.  There is no way to manually reset a lamp timer on a Projection Design Lamp. 
Pureland Supply Checks and verifies every lamp timer module before they are stocked to ensure proper operation to the end user.

Proxima Lamp Timer Reset:
Switch power ON, and press the TIMER button on the remote controller, or the RESET on your control panel, for approximately three seconds. The 'LAMP Hour' message will appear on the lamp timer on the bottom of the screen.

 Press the MENU button on the remote controller, or the RESET button on the control panel, while your lamp timer is displayed. The 'LAMP Hour’ message will appear.

 Press 0, and wait until the timer display is cleared


Runco Lamp Timer Reset:
  1. Turn on your projector after replacing the lamp
  2. Press keypad <Source> and <Auto> keys simultaneously, enter " Lamp Hour info" layer
  3. Press <Source> and <Auto> keys simultaneously again, then enter factor menu. 

Do not change anything until you reach Lamp Layer where lamp hour and usage hour is given. If you reset, then all data revert to default - factory reset.

Sanyo Lamp Timer Reset:
  1. Turn the projector on after replacing your lamp and press the MENU button to display the On-Screen Menu.  
  2. Select the Setting Menu with the Point buttons.  
  3. Select Lamp counter reset and then press the Point buttons. "Lamp replacement counter reset?" appears. 
  4. Select [Yes] and then press the OK button.
  5. Another confirmation dialog box appears, now select [Yes] to reset the Lamp counter


Toshiba Lamp Timer Reset:
  1. Unplug the power cord from the electrical outlet. 
  2. Replace Lamp. Leave Projector Unplugged
  3. Turn the main power switch to the "On" position. Do not Turn on Projector.
  4. Press and hold the "On/Standby," "Menu" and "Input" buttons at the same time. The buttons are on the projector. Though the same buttons are found on the remote control, the reset only works with the buttons on the projector.
  5. Plug the power cord back into the outlet while holding the buttons in Step 3. The lamp timer will reset when the projector receives power.



Sharp Lamp Timer Reset:
Using the Command Buttons
1. Plug the projector in after replacing your projector lamp.
2. Press and hold the down arrow along with the "Enter" and "Menu" buttons.
3. Press "Standby" on the projector control panel while holding the other buttons. Watch the display for "LAMP HOURS" to appear. This indicates the lamp hours are reset.  Now release the buttons.
If You are Using the Directional Pad
1. Replace the lamp and then plug in the projector.   Press and hold the down and right arrow buttons as well as the "Enter" button.  Press the "Power On" button on the control panel while pressing the other buttons. Watch for "LAMP Hours" to appear on the display, indicating that the lamp hours have reset. Release all of the buttons

Sim2 Lamp Timer Reset:
You need to press 2 buttons on the remote then enter a five digit number to enter the service menu to reset the lamp counter.  You may have to contact Sim2 for support for Lamp Timer Reset instructions



Viewsonic Lamp Timer Reset:
After you have replaced the projector lamp the "THE POWER WILL TURN OFF AFTER 0hr." message is displayed, complete the following steps within 10 minutes of switching power ON. Please note the power will be turned off
automatically after 10 minutes:

Switch POWER ON, and press the RESET button, for approximately three seconds. The "LAMP HOURS" message will display on the lamp timer on the bottom of the screen.
Press the MENU button on the remote-control transmitter, or the RESET button on the control panel, while the lamp timer is displayed.
Press the Left Arrow and select 0, and wait until the timer display is cleared


Vivitek Lamp Timer Reset:
  1. Press the Menu button
  2. Press left/right arrow keys to move to the Setup menu.
  3. Press up/down arrows to move to the Advanced menu, now press enter
  4. Press the cursor up/down arrows button to Lamp Hour Reset.
  5. Press Enter.
  6. Your lamp timer should now be reset.


Monday, December 4, 2017

How Close Can I Get? Short Throw Projectors

What is a Short Throw projector? I promise it's not what you do when your lamp dies early..

Buying a new projector can be daunting. There are so many to pick from. Especially if you need a specific type like a Short throw.  What is a short throw projector you ask and why might you need one?

Sometimes your space doesn't allow for a standard distance from the screen.  Many basements and home theaters allow the projector to be installed 10-20 foot back from the screen.  Occasionally you need to mount the projector very close (less than 1-5foot back).  The problem then becomes the image cannot be made large enough with the standard lens. This is where the short throw projector comes into play.

A short throw lens uses a special optical design that makes it easy to position the projector close to the screen without sacrificing image size.  You will see this very often in schools.

When the schools use a Smartboard system, it relies entirely on short throw projectors such as the Smartboard UF55 which uses a 20-01032-20.  This lamp with housing uses an original 215W Osram lamp, projecting 2000 lumens via the projectors short throw lens.
These models use the short throw lens design to allow a 100" image from only 2 feet away. This allows the mounts to be very close to the screen. They both utilize a standard projector lamp, part # but allow a full sized image without sacrificing space.


This can be useful at home. You can use a smaller room and still enjoy movie theater-like image sizes.  The Steelcase Polyvision PJ905 with a 2002031-20 lamp is a short throw projector that supports up to a 1080p input.  There are other models that use short throw lenses as well. Picking the right projector will be a series in this blog by itself so I wont go into it here.
Steelcase Polyvision PJ905 Projector 2002031-001 lamp

Using a short-throw projector at home can save you a lot of setup and configuration hassle. It opens up a lot of spaces that used to not be convenient for a projector. Even if you live in a narrow apartment, a short throw projector can work in as little as 10" from the screen. Many projectors have a short throw lens as an option.  That would manufacturer dependent.  Buying a lens already installed is also an option.

Stay tuned for our upcoming series on choosing a projector. In the meantime feel free to contact us with any  questions you might have at Support@PurelandSupply.com or Sales@purelandsupply.com

Tuesday, November 14, 2017

What to Do if Your Lamp Stops Working...

...or if your new lamp does not work read these to see if they can help you.

I installed my lamp and now it won’t turn on. Do I have a defective lamp?

There are a few things to check before contacting customer service that may rectify the situation.
·         Make sure your projector is plugged back in.
·         Is the lamp cover fully secured back into place? The projector will not turn on unless it recognizes this access door is closed.
·         It is always best to unplug the unit when replacing the lamp, so make sure it’s properly plugged into a good power outlet. Maybe unplug and re-plug in the projector to be sure.


My projector is plugged in, but I still am not getting light!

     Listen to the projector when you turn it on.  You should hear the exhaust fans after you press the power button for at least a few minutes while the unit tries to start the lamp.  If you do not hear the fans, it could be an indication that the lamp is not seated properly or the lamp access cover is not secure.  Remove and re-install the lamp and carefully replace the lamp cover.  If you still cannot hear any fans, check your power cord and then check to see if there are indicator lights flashing on the projector.
   If you can hear the fans running and there is still no picture, check for any flashing/solid indicator lights on the projector. These lights are how the unit tells us what is going on within the projector, and has a corresponding reference in the owner’s manual.
  Every projector has an owner’s manual available on line for free.  Check the flashing indicator lights against the description in the owner’s manual.  If the description points to a failed lamp, please contact our Customer Service for further assistance.


My lamp is projecting a picture, but I have a message telling me to replace the lamp.  This is a new lamp, why is it saying that?

     Most Projectors have a Lamp Hour Counter or Lamp Timer to keep track of lamp usage.  The units are designed to warn you when the lamp is approaching the end of its life.  When a new lamp is installed, you must manually reset the timer or the projector will not know the lamp has been changed and will count an incorrect amount of hours.  This also means that if you prematurely reset the timer, you will not have a proper hour count on the replacement lamp once installed.  Some projectors will turn off completely and need to be manually reset before they will turn on if the lamp hours are exceeded beyond the factory settings.
- It is always a good idea to check the manual and reset the timer as instructed.



My projector is much dimmer than I would expect with a new bulb. Do I need to send it back?

     Check to make sure the bulb is installed flush with the front of the housing.  It should sit exactly as the old bulb and must be installed the same way or the light will not illuminate the image correctly. Should the bulb be slightly off center, or not aligned correctly the image can be dim, and you will need to contact PurelandSupply for a Return Authorization (RA) Form.


My projector turns on for a few minutes and turns off after installing the new lamp.

     While this could be a defective lamp, it is common for many Projectors to turn themselves off when there is another issue.  Many times the fans will be dusty and not spin correctly.  That will cause the projector to shut down.  Try cleaning the projector with a vacuum to make sure as much dust and dirt is cleaned up as possible.


I installed the lamp and my projector is telling me that it is getting too hot.

     Anytime you replace your lamp, it is a good idea to clean the unit for dust.  Heat is the primary cause of early lamp failure.  By keeping your TV/Projector clear of dust, you will help it keep the lamp at a proper temperature.  While the lamp is out, use a vacuum cleaner to collect any dust from the lamp compartment and the vents so that it does not re-collect in the TV/Projector.
     This is recommended to be done at least when the lamp is changed, but once every 3-4 months is even better.  With proper maintenance of the TV/Projector, the longer it will last.


I received my lamp but it is not the same as the one I removed.

     It is very rare that there can be multiple lamps for a Projector.  Occasionally the manufacturer will switch lamps mid production, which can be confusing and frustrating. This can be resolved very easily with some help from you.  Record any numbers on the lamp/bulb.  Also verify your model # as well as any letters before or after the model number.  Contact our customer service with the information from your old lamp/bulb and we can correct your order and have the issue taken care of.


My projector has a new lamp, but the color of the screen is still wrong.  I see colors where they shouldn’t be and the picture is either flickering or off color completely. Is my lamp defective?

     Our lamps only project a bright white light.  Your Projector processes the color control by shining the white light thought either a color wheel for DLP or LCD panels for LCD units.  The color can only be affected by the internal optics of the projector.  Generally an off color display will not be noticed with an older lamp as it is not operating at full power. With a new lamp, it will be brighter and show any issues that may have been there previously with a lot more clarity.  A new lamp will NOT resolve this as the issue is with the internal optics.
           

I do not see the answer to my issue.  Is there anyone I can talk to?


     We are always available to help! Please contact us at 1-800-664-6671 Mon-Fri 9:00am-5:00PM and speak with one of our associates. You can also email support@purelandsupply.com or sales@purelandsupply.com, and we will be happy to answer any question you may have. 

Brands we sell continued...

Pureland Supply only sells the highest quality lamps. Our lamps are aftermarket housings engineered to fit the same as the OEM from the manufacturer. 

The brands we carry are:

Acer
Ask
Barco
BenQ
Boxlight
Canon
Christie
Dell
Digital Projection
Dukane
Eiki
Epson
Hewlett Packard
Hitachi
IBM
Infocus
JVC
Knoll
LG
Liesegang
Marantz
Mitsubishi
NEC
Optoma
Panasonic
Philips
Planar
Plus
Projection Design
Proxima
RCA
Runco
Samsung
Samsung
Sanyo
Sharp
Sim2
SmartBoard   
Sony
Toshiba
Ushio
Vidikron
Viewsonic
Vivitek

Contact us Today at www.PurelandSupply.com or give a call and speak to a real person instead of a recording. We are here 9-5 Eastern Standard time. You can also email us at Sales@PurelandSupply.com